Let’s be honest—most payroll companies seem like they’re doing the same thing. That’s why it’s SUPER overwhelming to figure out which company to go with. Beyond looking at the basic features and price tag, what else makes a payroll service stand out?
Let’s walk through the four most important things to ask yourself when choosing a payroll provider for your small business.
#1. Easy to use
Some payroll platforms look like they haven’t been updated since 2004. Think small, barely readable text, menus nested within menus, and the saddest, drabbiest grey you’ve ever seen.
The bottomline is if you’re going to use a payroll service on an ongoing basis, it should be as easy as possible. That means it needs to have:
- An intuitive menu structure.
- Legible text.
- Clearly labeled buttons that tell you what to do (and what will happen when you press them).
- Colors that don’t make you feel like you’re going to the most boring convention ever.
- A mobile-friendly site so you can run payroll wherever.
- And most importantly, a simple payroll process.
#2. Made for small business owners
Some payroll companies are geared towards accountants, and the language within the platform reflects that. Jargon. Technical language. Words you’ve never heard before. After your first payroll run, you can feel so overwhelmed that you never want to do it again.
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The more confused you are about processing payroll, the more likely you are to make a mistake. Payroll mistakes aren’t easy to fix, which means you’ll either spend way too much time fixing it yourself or you’ll need to hire someone. Both of these are a drain on your resources.
Before you invest in a payroll company, request a demo of the software. (Many times, the demo is already on the website.) Then, ask yourself:
- Could you navigate the backend and go through all the steps on your own?
- Do you understand all the terminology that’s used—or do they provide easy explanations?
- Is the system too robust for the size of your business? Are there features that don’t apply to a team of your size?
- Is there a live chat function? This feature is super useful if it’s your first time using payroll software.
- Are there help articles or a knowledge base that’s readily available?
If the experience makes your head spin, you need to look for an option geared toward smaller companies.
#3. Grows with your business
Any time you invest in financial software, choose the option that will grow with your business. This means looking for the features you need right now and the features you’ll need one, three, and five years down the road (even if you’re not there yet).
Before shopping for a payroll provider, make a list of your current payroll needs. This is everything you need your payroll company to do right now. Most likely, your current list includes:
- File state and federal payroll reports and taxes
- File and send employees their W-2s
- Direct deposit and check processing
- Pay 1099 contractors and file 1099s
- Off-cycle payroll runs
- Additional tax withholdings
- Add bonuses or commissions to a worker’s pay
Then create your payroll wishlist one year from now, three years from now, and five years from now. Do you eventually want to offer any of these benefits?
- Vacation and sick leave
- Health benefits
- Retirement plans
- Life and disability insurance
- Donation matching
- Commuter benefits
Ideally, a payroll provider will give you the option to add services as your business expands. This gives you the flexibility to grow at your own pace and not pay for services you’re not using.
You’re probably thinking, “Why is cost the last thing on the list? Isn’t that the most important consideration?” And the answer is: Not as much as you might think.
Price does matter, but what’s more important is investing in software that you know how to use, feel good using, and that will grow with your business. It’s worth it to pay more for something that meets these requirements versus going with the cheapest option that is excruciating to use.
When researching payroll service fees, look at the:
- Base fee: What is the minimum amount you’ll be billed?
- Fee structure: Are you billed per payroll run or through a monthly flat fee? And if it’s per payroll run, how much will that cost you based on your payroll schedule?
- Cost per employee: How much does it cost to add a new employee to payroll?
- Cost per contractor: How much does it cost to add a new contractor to payroll?
- Additional service fees: Cross-reference your current needs list. Is everything on this list included in the service fee? If not, what are the additional fees?
Some payroll providers also charge a one-time setup fee. Check what this fee includes and if the setup fee will offset your internal costs, like paying someone to migrate your data.
Using these four questions as a guide will not only take the confusion out of choosing a payroll provider, it will also help you make a decision you’ll stick with. That means you get to focus on all the rad parts of being a business owner AND make running payroll the least of your worries.
Now with all that said , we understand choosing a Payroll Provider can be overwhelming! So, may we offer our recommendation? Gusto – The best payroll for small business! Gusto is simple and streamlined and offers full-service payroll for one simple price. Including unlimited payrolls, W-2s and 1099s, federal, state, and local taxes, and more. Run your payroll in minutes! Try a demo and see how amazing Gusto will be for your small business!
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